REFUND POLICY

Thank you for choosing evergreenclothing.online, our women’s fashion website. We are committed to providing you with a superior shopping experience, including fashionable women’s clothing such as white trousers, floral skirts, floral tops, and short-sleeved tops.

If you are not satisfied with the received item, please read our return and exchange policy below.

I. Return and Exchange Period
We offer a 30-day return and exchange service.

You can apply for a return or exchange within 30 days of receiving the item.

Orders placed after 30 days may not be processed.

II. Conditions for Returned/Exchanged Items
Returned items must meet the following conditions:

• Unworn
• Unwashed
• No damage or stains
• Tags and labels intact
• Original packaging intact

If the item does not meet the above conditions, we may refuse the return/exchange request.

III. Non-Returnable/Exchangeable Items
The following items are generally not eligible for return or exchange:

• Final Sale items
• Clearance sale items
• Worn or used items
• Items damaged by the customer
• Items missing original packaging or labels

In special circumstances, please contact customer service for confirmation.

IV. Damaged or Incorrect Orders

If you receive goods in any of the following situations:

Damaged goods

Goods with quality issues

Incorrect goods received

Missing items

Please contact us within 7 days of receiving your order and provide:

Order number

Product photo

Description of the problem
We will assist you as soon as possible.

V. How to Apply for a Return

When applying for a return, please contact customer service via email and provide:

Order number

Purchaser’s name

Contact email

Reason for return

Product photo
After customer service confirms, they will provide you with the return address and instructions.

Unauthorized returns may not be processed.

VI. Refund Policy

After receiving and inspecting the returned goods, we will notify you of the refund review result.

Once the refund is approved, the funds will be returned to the original payment method.

Refunds typically take:

5–10 business days to arrive

The exact arrival time may be affected by the bank or payment platform.

Original shipping costs are usually non-refundable.

VII. Exchange Policy

If you need to exchange for a size, please contact customer service to confirm stock availability.

Exchangeable items must meet the return/exchange conditions.

If the desired item is out of stock, we may offer a refund.

VIII. Return Shipping Costs
Return shipping costs may be borne by the customer in the following situations: Size not suitable; Dislike of the item; Return for personal reasons.
If the return is due to product quality issues or incorrect item shipment, we will cover the relevant shipping costs.

IX. Order Cancellation
If your order has not yet been shipped, you can contact customer service to request cancellation.

Once an order has been shipped, it will be processed according to the return procedure.

Company Name: Evergreen Clothing LLC
Email: support@evergreenclothing.online